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Researching and Writing


Understanding user behaviors, needs and motivations through interviews, observation techniques and more.

Woman Typing


Shaping product experiences by crafting copy that guides users to not only understand the task at hand, but also to feel understood by the product.

Researching and Writing


Working closely with designers, researchers, product managers, developers, marketing teams, and operations to help establish the right language and maintain a unified voice.

Chess Pieces


Planning, creating and delivering a complete experience that captures a user’s attention through storytelling.

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